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  1. Koa Coffee
  2. Orders and Shipping

Orders and Shipping

Subscriptions

  • How do I update payment info?
  • How do I update my billing/shipping info?
  • How can I pause my Aloha Break shipment?
  • How do I cancel my subscription?
  • How do I add other items to my subscription?
  • How do I add an additional item(s) as a one-time purchase to my upcoming subscription order?
See all 7 articles

Shipping and Returns

  • How long does it take to ship & deliver?
  • Why are international shipping rates so high?
  • How much is shipping?
  • I ordered the wrong coffee and would like to return for an exchange.
  • My order is incorrect, how can I return & the correct coffee?
  • I received the wrong item/my item is damaged. What Now?

Orders

  • My order has been shipped but I no longer need it. Please cancel.
  • How do I cancel my order?
  • My order meets the $39 purchase minimum but why am I being charged more for shipping?
  • I just placed an order and can’t find it. Where can I find my order?
  • My billing and shipping addresses are correct but your website isn’t accepting my payment information.
  • Why is my coupon not working?
See all 9 articles